Find answers to common questions about our logistics services, systems, and operations.
Maxx Logistics provides comprehensive logistics solutions including freight management, warehousing solutions, supply chain management, GPS tracking, and inventory management. We handle air, sea, and land transportation across 50+ countries worldwide.
Our main operations run Monday through Friday from 8:00 AM to 5:00 PM, and Saturday only Warehouse team from 8:00 AM to 5:00 PM. However, we provide 24/7 customer support and emergency services to ensure your logistics needs are always met.
We handle a wide variety of cargo including general freight, temperature-sensitive goods, hazardous materials (with proper certification), oversized cargo, and valuable items. Our specialized handling procedures ensure safe transportation for all cargo types.
We maintain a 99.9% on-time delivery rate. Delivery times vary by destination and service level, but we provide guaranteed delivery windows for all shipments. Express services are available for urgent deliveries with same-day or next-day options.
Yes, our warehouses feature climate-controlled sections for temperature-sensitive goods. We maintain precise temperature and humidity controls suitable for pharmaceuticals, food products, electronics, and other sensitive materials.
We use advanced WMS (Warehouse Management Systems) with real-time inventory tracking, barcode scanning, RFID technology, and automated reporting. Our systems integrate with major ERP platforms for seamless inventory visibility.
INFOR System is our enterprise resource planning platform that manages all aspects of logistics operations including order processing, inventory management, financial tracking, and customer relationship management. It provides comprehensive business intelligence and analytics.
Pricing is based on factors including cargo weight/volume, distance, service level, special handling requirements, and frequency of shipments. We offer competitive rates with volume discounts for regular customers and long-term contracts.
We accept various payment methods including bank transfers, letters of credit, corporate credit cards, and for established clients, we offer credit terms. Payment schedules can be arranged based on service frequency and contract terms.
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